Custom Design Orders Terms of Agreement

Sew Lanmou Terms of Service

Payment

A non-refundable 50% deposit is required before work commences, the final balance is payable upon completion. Payment must be received before, or on, the day of collection, either by cash, PayPal, Ath Movil, Venmo or credit card payment. Payments can also be paid monthly until the balance is cleared otherwise the items will not be released to the customer.

 

Changes to the order and appointments

The client will have the opportunity to attend a design consultation, toile (mock-up) fittings (max 2), fabric fittings (max 2), plus a final fit upon collection. Additional fittings can be requested at additional cost. Fittings will be arranged at the convenience of the studio and the client. Should the client need to cancel a fitting appointment they must inform the studio as soon as possible otherwise a cancellation fee for time wasted will be applicable.

 

A new fitting will be arranged, but any delay in the completion of the order due to a cancelled/postponed appointment by the client is not the fault of the studio though every effort will be made to complete the order by the agreed deadline. The customer is advised to wear the underwear and shoes they intend to wear with the garments to ensure the correct fit. The studio takes no responsibility should the customer not do so, leading to the garment not fitting perfectly. In addition, no responsibility is taken for garments that do not fit correctly if the client has gained or lost weight between the final fitting and collection, or any other reason beyond the studios control.

 

At each fitting the client will sign their agreement to any choices or changes made to the design and fabrics. Should the client be unable to attend fittings, measurements must be agreed in writing and the studio will make the garments to the measurements provided. The studio takes no responsibility if the garment(s) do not fit when based on the measurements provided by the clients. The cost of materials is approximate and is dependent on the choices made by the client and the availability of materials. The choice of materials will be made at the toile fitting and agreed in writing. Every effort will be made to obtain the fabrics and trims required by the customer. Should the exact fabric required be unavailable a suitable alternative will be sourced, on the agreement of the customer. When fabric has been bought should the client wish to change it the additional cost of the new fabric will be added to the final invoice. Note: changes cannot be made once the fabric has been cut. Design changes can be made at the toile fitting but once this design has been agreed changes are at the discretion of the studio. The hem length will be decided at the final fitting before completion. The client is advised to wear the shoes they wish to wear with the outfit at this fitting, as changes cannot be made once the hem length is agreed on. Upon collection the client will try on the garment to ensure the fit is correct. Any requests for minor alterations must be made known as soon as possible, as once the garment and final payment have been exchanged, any further work will come at an additional cost and be completed only when and if possible, this includes defects incurred as a result of‘ wear and tear’.

 

 

Cancellations and Refunds

The client can cancel the order, free of charge, at any time during the consultation process. Once the order is confirmed and the deposit paid, the order can be cancelled before construction has started, but will incur an administration fee for the time lost and any toile materials already purchased. You have no rights to a full refund if you simply change your mind (Sale of Goods Act 1979). If the client decides to cancel the project at the toile fitting the cost of materials and labor for this will be deducted from the deposit paid.

 

If the client wishes to cancel the project after the toile fitting s/he will incur the charge for the full cost of the project. Refunds are not possible as final materials will have been purchased, time allocated to the project and construction started. As the garments are bespoke, they cannot be resold.

 

Complaints

If the customer is unhappy at any point they are advised to contact Marsha Pinney-Kalunda, the managing director, in writing, to outline their grievances as soon as possible. We will endeavor to resolve any problems within the parameters of the terms and conditions.

Marketing of Items
We reserve the right to market items upon social media platforms as demonstrations of our capabilities to existing and potential clients, unless the item is easily identifiable or personalized to the individual, or we have been asked in writing not to; this is in compliance with our privacy policy.

Right to Decline
Please be aware that we reserve the right to decline services to any customer in instances of, but not limited to, circumstances of actual or implied physical or verbal abuse towards our company or our employees.

Suggestions
If you have any suggestions, then please do not hesitate to get in touch either by email sewlanmou@outlook.com or by telephone on 340-643-5019.